Home»Support»1-Click Duplicate Delete for Outlook»Help + FAQWebsite updated: Jul 26, 2010
Why aren't my duplicates recognized?
If the software doesn't recognize them, then it's almost 100% safe to say that they aren't duplicates. They are only similar. But you can delete them nevertheless.Please choose 2 items that seem be the same, and have a closer look at them:
- Create a new folder in Outlook (Contact folder for example)
- Copy both items into that folder to have a safe "playground". Look at that folder.
- Choose "More" / "Advanced Scan".
- For "Where" choose the current folder (the "playground").
- On the "How" page, choose "The following..." and select only "Subject" and "Shown name". You'll get a warning, which you can ignore. But only because we're in the "playground" here. This setting isn't recommended for your normal data.
- Now only the subject is compared and you'll see your copied items in the confirmation dialog. Click on the "[+]" signs to expand the data.
- Now you can see in the versions, what the differences are. If you think, that the program should recognize this, please send us a screenshot.
Please note that the program cannot remove duplicates with really BIG differences. Like the same subject in different languages.
See also
· General questions on purchase, download, registration and upgrade.· Purchase questions
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