PlentyMarkets

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ReplyButler supports the PlentyMarkets system.

 

Configuration

Enter your data at "Configuration > Options > CRM". Use the button "test" zu verify the data.

 

Account

In oder to access the data, you need to create a user account in plentyMarkets under "Settings > Accounts > API".

 

Required rights:

GetCustomers
GetShippingServiceProvider
GetOrderStatusList
GetCustomerOrders
GetCustomerDeliveryAddresses
GetCustomerNotes
SearchOrders

 

Optional rights:

AddCustomerNote

 

Displaying data

For each e-mail the matching customer data is queried from your server and shown in the ReplyButler Sidebar. ReplyButler uses the sender's e-mail address to query the data from your plentyMarkets database. Please note that plentyMarkets only returns the orders of the last 6 weeks.

 

If no data was found for the e-mail address, ReplyButler checks if the e-mail contains an Amazon order number. If such a number is found, ReplyButler displays the data from this order and this customer in the sidebar.

 

Furthermore you may enter an e-mail address, customer number, order number or Amazon order id into the sidebar search field to query the respective data.

 

ReplyButler_plentyMarkets

 

Cliptexts

You can use the RB-Tokens to insert data from your order system into the cliptexts.

 

Hotkeys

Use the hotkeys Ctrl+Shift+1 or Ctrl+Shift+2 to go from an e-mail (opened or not opened) to the respective customer or order page in your website.